AK HI-TECH COOL SERVICE

Terms and Conditions

General Terms & Conditions:
1. Definitions:

• You - The customer registering a new booking/case with the Company.
• Company - All Types of Air Conditioner Repair and Maintenance.
• Booking/Complaints - Requests for technician services via the Company's website.
• Agreed Time - The scheduled date and time for services.
• Professionals/Service Provider - Registered technicians or repair professionals.

2. Services:

• The Company provides technology-based AK HI-TECH COOL SERVICE in Mumbai. Services are rendered by third-party technicians/service providers.
• The Company forwards customer requests to service providers, who are assigned based on availability. Communication details are shared between both parties for coordination.
• Once a service provider accepts a booking, customer information (name, contact number, etc.) is shared with them.
• The Company endeavors to connect customers with service providers but is not liable for their availability.
• The Company does not own or employ service providers. The agreement for services exists between the customer and the service provider, not the Company.
• The Company is not responsible if the service provider fails to arrive or refuses service. Customers are not obligated to pay if no service is rendered.
• Customers must provide accurate information while booking. The Company reserves the right to verify details.
• Customers must treat service providers respectfully and avoid unlawful behavior.
• Customers should verify the credibility of service providers before handing over products. The Company is not liable for theft, damage, or defective service.
• Customers should confirm service details, including time and costs, before service initiation.
• The Company is not responsible for service quality, behavior, or efficiency of service providers.

3. Charges and Payment:

• Payment must be made directly to the service provider via cash, cheque, online payment, or any other approved method.
• Minimum service charges and repair costs apply. These are listed on the Company website and are subject to updates.
• Payments are non-refundable.
• Acknowledgment receipts are provided via registered email upon service completion.

4. Indemnification:

• By agreeing to these Terms, customers agree to indemnify the Company against any claims, losses, or legal proceedings resulting from:
• Violation of terms or laws.
• Harm caused to third parties, including service providers.
• Misuse of the Company's website or services.

5. Liability:

• Website content is for general information only. The Company does not guarantee accuracy or freedom from errors, viruses, or defects.
• The Company is not liable for issues arising from electronic communication.
• The Company is not responsible for service quality, behavior, or negligence of service providers. Complaints should be directed to the service provider.

6. Intellectual Property Rights:

• The Company owns all rights to the website and its content (design, layout, text, images, etc.).
• Unauthorized use of website content, logos, or trademarks is prohibited.

7. Modification of Terms & Services:
The Company reserves the right to modify these Terms & Conditions, change service availability, or impose limits without notice.

8. Notice:
Notices are communicated via website updates, email, or postal mail.

9. Privacy & Cookies:
The Company collects and processes customer data per its Privacy Policy.